Terms & conditions

Last updated: 21 January, 2025

Welcome to Elara. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

General Terms
  1. These Terms apply to all visitors, users, and customers of Elara.

  2. We reserve the right to update or modify these Terms at any time without prior notice.

  3. Continued use of the website after modifications implies acceptance of the new Terms.

Payments & Pricing

All prices listed on the website are indicative and subject to final confirmation during the appointment process. We accept payments through approved methods as communicated during the ordering process. Full payment or a deposit may be required before processing your order.

Returns & Exchanges

Due to the bespoke nature of our jewelry, returns and refunds are not accepted unless stated otherwise. Exchanges may be granted on a case-by-case basis at our sole discretion. Any claims for defective or incorrect items must be reported within 7 days of receipt.

Shipping & Delivery
  1. Shipping timelines will be communicated during the ordering process.

  2. We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.

  3. International shipments may be subject to duties and taxes, which are the customer’s responsibility.

Intellectual Property

All content, designs, and materials on Elara’s website are the exclusive property of Elara. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Privacy & Data Protection
  1. By using our website, you agree to our Privacy Policy.

  2. We collect and store customer data in accordance with legal regulations.

  3. Personal information will not be shared with third parties without consent unless required by law.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

By using our website and services, you acknowledge that you have read and agree to these Terms and Conditions.